Are you looking to get ahead of your competition in the complex world of Google Ads pay-per-click (PPC) advertising? Doing a competitive analysis can be an invaluable part of any PPC strategy, and with the right know-how, it can help you gain insight into where your competitors are currently outperforming and underperforming.

In this blog post, we’ll unpack what a competitive analysis is and how you can leverage one to increase success in your PPC campaigns.

1. Identify Competitors in Your Niche

Start by identifying your competition and their PPC strategies.

To succeed in your niche, you must know who your competitors are and understand their strategies. By identifying your competition and analyzing their pay-per-click (PPC) approach, you can gain insight into what tactics are working, current PPC trends and what areas you can improve upon.

By keeping a pulse on your competition, you can adapt and stay ahead of the game. Remember, knowledge is power, and knowing your competition is no exception. So, take the time to research and analyze your competition's PPC strategies to ensure your success in the industry.

It's essential to identify your competition and their PPC strategies, so you can better understand what you need to do to stay ahead of the game. To do this, you should first research the companies in your industry currently using PPC and identify their PPC approach.

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Then, use tools like keyword research software and the Adwords Keyword Planner to carry out PPC keyword research and see which keywords they are bidding on, and how much they’re spending. You can also analyze the structure of their campaigns and what kind of copywriting and visual elements they are using.

Doing this can help gain insight into what tactics are working and what areas you can improve upon.

2. Analyze Your Competitor's Ads

Look at the ads they’re running, and what keywords they’ve chosen to target.

In today's highly competitive market, analyzing your competitor's advertising strategy can give you an edge. By taking a closer look at the types of ads they run and the keywords they target, you can gain valuable insights into their marketing tactics.

This analysis can help you understand how your competitors are positioning themselves in the market, what messaging resonates with their audience, and how you can differentiate your brand.

Armed with this information, you can fine-tune your advertising approach and stay one step ahead of the competition. So, take some time to study your competitors' ads, and use their successes and failures to inform your strategies.

3. Examine Your Competitor's Landing Pages

See how their landing pages are designed and optimized for conversions.

To stay ahead of the competition, it's important to examine their every move. It includes inspecting their landing pages. By analyzing how your competitors are designing and optimizing their landing pages for conversions, you can gain valuable insights into what works and what doesn't.

Are their headlines attention-grabbing? Is their copy persuasive? Are their calls-to-action prominent and effective? By examining your competitor's landing pages, you can increase your chances of success and ensure that you're providing the best user experience possible.

4. Compare Ad Copy & Creative Tactics

Compare how each competitor is crafting their ad copy, and if they’re using any creative tactics like dynamic remarketing or video ads.

In the advertising world, crafting the right message is crucial to grabbing a potential customer’s attention. And with ad copy and creative tactics, every competitor has their approach. Some might opt for dynamic remarketing advertising, showing ads to those who have interacted with their website before.

Others use video ads to capture viewers’ attention and tell a story. Ultimately, the most effective strategy is one that resonates with the target audience and stands apart from the competition.

Analyzing how each competitor is crafting their ad copy and utilizing creative tactics, businesses gain valuable insights into what is working and what needs improvement.

DashClicks’ white label PPC services can help businesses stay ahead of their competition in the complex world of pay-per-click (PPC) advertising. Our experienced team of PPC specialists can set up and manage your campaigns, making sure you’re always one step ahead of the competition.

We provide comprehensive competitive analysis services that include identifying your competitors and their PPC strategies, analyzing their paid search performance, examining their landing pages, and comparing their ad copy and creative tactics. 

Additionally, our team can also help you track your competitors’ cost per click (CPC) and quality scores to ensure you are getting the best bang for your buck. With our help, you can outsmart your competition each time and achieve success in your PPC campaigns.

Further Reading: 12 Ad Copy Strategies That'll Double Your CTR and Increase Your ROI

5. Compare Cost Per Click (CPC) & Quality Score

Analyze each competitor's CPCs and Quality Scores to determine which is more efficient than the others.

As businesses strive to keep up with the ever-changing landscape of online advertising, it's crucial to understand the different metrics that can impact your success. Two such metrics are Cost Per Click (CPC) and Quality Score.

By analyzing each competitor's CPCs and Quality Scores, you can determine which approach is more efficient than the others. CPC refers to the amount of money you are charged when someone clicks on your ads, whereas Quality Score is a score assigned by Google to measure the overall quality of your ad campaigns.

Image Source: Metricool

Ultimately, finding the right balance between these two factors can have a significant impact on your online advertising success.‍

Steps to Compare CPC and Quality Score

To compare cost per click and quality scores between your competitors, you'll need to analyze your data and your competitors' data.

• Start by examining your CPCs and Quality Scores for each campaign you're running or have run.
• Then, look at the data for your competitors and compare it to your own. It will give you a better understanding of how you stack up against each other.
• Additionally, you can use tools such as SpyFu or SEMrush to analyze your competitors' paid search performance and gain insight into their bidding strategies. 

With this information, you can make informed decisions about structuring your campaigns and stay ahead of the competition.

Further Reading: How to Improve Your Google Ads Quality Score Quickly

6. Track Results Over Time

Monitor your competitors' performance over time to see how they adjust their strategies to stay ahead of the competition.

Staying on top of the competition is crucial to maintaining success in today's business landscape. One effective way to do this is by monitoring your competitors' performance over time.

By keeping a close eye on their strategies, you can gain valuable insights into how they adapt and adjust to stay ahead. You may discover new tactics, identify areas you need to improve, or even find inspiration for your next big idea.

Whatever the case, tracking results over time gives you an edge in the race to the top. So, don't wait any longer, start tracking your competitors today!

DashClicks’ white label analytics software is the perfect tool for businesses looking to get a leg up on their competition where Google Ads pay-per-click (PPC) advertising is concerned. Our app provides businesses with an easy-to-use platform for quickly and accurately analyzing their competitors' PPC campaigns. 

With it, businesses can utilize our advanced competitive analysis services and get all possible information on their competitors including their PPC strategies, paid search performance, landing page health, and ad copies. 

It also allows businesses to track their competitors' cost per click (CPC) and quality scores to modify their search tactics accordingly. With our help, businesses can stay one step ahead of the competition and succeed in their PPC campaigns.‍

Wrapping Up!

Performing a PPC competitive analysis is a key part of any PPC campaign. By taking the time to identify your competition and their PPC strategies, examine their ads and landing pages, compare ad copy and creative tactics, compare CPC and Quality Scores, and track results over time, you can get ahead in your niche.

Determining how competitive the market is based on how they are advertising will ensure maximum success for your own PPC campaigns. To get started on a successful strategy, research your competitors’ campaigns thoroughly to find out what they are doing differently than everyone else.

Paid search ads are arguably the most powerful way to increase brand awareness and improve your CTR. However, ads require careful keyword research and targeting to connect with the right audiences. Choosing ineffective keywords can result in lost resources that hinder your overall business goals.

That's where dynamic search ads come into play.

Below, we'll help you better understand how to define dynamic search ads, the pros, and cons of using them, and how you can start running your first campaign today.

What are Dynamic Search Ads?

Dynamic search ads are a type of search ad that Google automatically creates based upon the content that already exists on a landing page. After crawling your web page, it then compares your advertised content to other relevant content online. With all of this gathered information, Google can then dynamically generate new headlines in an effort to target new keywords and audiences.

If there are keywords you didn't consider targeting, or if your current content isn't effectively targeting certain terms, DSAs can help you cover all the bases. If your DSAs are able to attract new, high-quality traffic with new keywords or headlines, it can help guide future ad creation and campaign efforts down the line.

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Dynamic Search Ads - The Pros and Cons

Before you hastily dive into your Google Ads account settings, it's important to consider the benefits and drawbacks before making alterations. First, let's take a look at the big positives in regard to why you'll want to consider using DSAs moving forward.

Pro 1 - More Comprehensive Keyword Coverage

Even with the help of SEO keyword research tools like SEMRush or Moz, there are often limitations to what we can achieve. In our efforts to choose smart, highly-targeted keywords, we often overlook relevant keywords that require some outside the box thinking. Further still, your keyword search results likely omit lower-traffic terms in an effort to increase your CTR.

Google's search crawler often knows better.

By turning on DSAs, you effectively have an automated smart tool constantly scanning the web for content related to yours. It's able to rapidly process a tremendous amount of data, look at how those keywords perform and make alterations based on its discoveries instantly. It's like having an expert double- and triple-check your work at all times.

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This is valuable as it can also help you discover lesser-used keywords that happen to show stronger buyer behaviors overall. Even if a term doesn't necessarily have a high search volume, those actually using the term might be your key to gaining higher conversions. This can make these dynamically-discovered keywords more valuable overall.

Pro 2 - Dynamic Ad Targets

Standard search ads base all of their targetings on your chosen keywords. Dynamic search ads have several alternate targeting settings that can help you find new users without entering new keywords.

A. Your Entire Site

One dynamic targeting setting is to utilize the content found throughout your entire site. Google then automatically generates new keyword ideas and headlines based upon any relevant content it finds throughout the domain.

B. Specific Pages on the Site

Using your entire domain might not be ideal for your chosen ad campaign. Instead, you can choose to highlight specific pages on your site that may have content that's relevant to your offer. Select this targeting option to generate new content based upon specific pages.

C. Automatic Categories

Finally, Google can automatically generate a list of categories based upon the content found on your page(s). You can then select as many categories as you'd like from the list to use for further dynamic targeting.

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Pro 3 - Simplified Ad Creation

Finally, ad creation and management can be greatly simplified by turning on dynamic search ads. While your team will still need to do the bulk of the work and create a great foundation, you can automatically generate sexy, new headlines without any effort.

The new keyword and headline generation can also assist with providing motivation for future ads as your campaign progresses. This makes the overall ad management process easier and far more time-efficient if you've got a busy schedule and limited resources.

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With the positives out of the way, let's consider some of the ways that dynamic search ads might adversely affect you and your campaign depending on the circumstances.

Con 1 - Dynamic Search Ads Require Impeccable SEO

Dynamic content generation is contingent upon the content that already exists on the site. If there's too little content, or if that content is poorly written or optimized, then DSAs won't be very helpful.

If you already understand the importance of SEO for your website rankings, then this should not be much of a concern. However, if you're a smaller business that needs to prioritize its marketing resources, you may not have the bandwidth to emphasize both paid ads and SEO.

In other words, DSAs are not a guaranteed solution for every type of company. You'll need to take a look at your overall marketing strategy before you even consider turning DSAs on.

Con 2 - Low-Quality Keywords Might Eat Up Your Budget

While dynamic search ads can potentially generate awesome new keyword ideas that generate clicks, the inverse can also happen. Some of those new search terms may not generate enough volume or conversions to truly be worthwhile when it comes to your limited budget. As a result, those DSAs can actually take away from funds that would be better used elsewhere.

This is particularly important if you're not consistently on top of your DSAs and implementing new negative keywords. Whether you're finding your DSAs to be an improvement or not, you need to be on top of new queries and implement the correct negatives. This will reduce the number of low-quality clicks you get on one of your ads.

Con 3 - Less Control Over the Copy

This con can be mild or fairly severe depending on your company's industry. When you turn on DSAs, you're rendering a lot of creative control over to Google automation. This has the potential to create several issues if you're not highly engaged in selecting the correct ad targets.

First, there is the potential for the auto-generated headlines to not match the actual ad copy. Needless to say, this is a significant issue. However, it's also rare for Google to actually generate any headlines that do not match the body, especially if the content is high-quality and SEO-optimized.

Second, auto-generated text can be an issue if there are specific rules and regulations to what you can and cannot include in copy for your industry. This would apply to businesses in medical, legal drugs, gambling, education, or financial services.

How to Set Up a Dynamic Search Ads Campaign?

With the pros and cons of DSAs in mind, you might decide that it's worth trying out this feature for your new campaign. The good news is that setting up a DSA campaign is extremely simple and requires most of the same steps as a normal ad campaign.

Go through the standard process that you would when creating and establishing a PPC campaign. At the bottom of your Google Ads settings where you establish start/end dates and your ad schedule, you will see a setting for Dynamic Search Ads. You will need to click this dropdown to start setting up the parameters for your DSAs.

You will first need to select the domain you wish to use. This should auto-populate based upon your current settings, but you can edit the URL here if necessary.

Then, you'll need to select a targeting source for the campaign. You can select to use Google's index of your site, URLs from your page feed, or a combination of both. After you make your selection, save and continue to proceed to set up your ad groups, which should now read as dynamic.

This is where you will select the dynamic ad targets we discussed earlier in the article. Remember, you can select your entire site, select specific URLs, or select one or more categories that are auto-generated by Google. You'll want to use the knowledge gained from this article to carefully choose the right targeting option for your DSAs. Avoid using any pages that have no relevance to the campaign content or goals.

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Finally, you'll arrive at a page showing your ads with the new, dynamically-generated headlines. Because you rendered control to Google with the DSA option, you will not be able to edit these. Afterwards, you simply need to save your ads and publish to get started.

Additional Tips for Your Dynamic Search Ads Campaign

You can further improve the quality of your DSA campaign and headlines by taking a few added measures.

First and foremost, you should ensure that each page of your website, particularly the ones being sourced for targeting, feature best SEO practices. This includes providing high-quality content with proper formatting and page layouts such as using the correct header tags and descriptions. Also, be sure to create attractive, informative meta descriptions for each page. Google states that it uses this content in headline generation.

Second, take advantage of dynamic exclusions in the ad group settings. Properly segmenting your audiences is essential for improving performance, and this continues with DSAs. You can set up dynamic exclusions on an ad-by-ad basis or for the entire ad group. Try to target specific groups with each ad group as opposed to targeting everyone all at once. The more refined your targeting is, the better quality your traffic will be for the campaign.

Finally, always take advantage of Google's AI-driven smart bidding feature. This allows you to set a goal for the campaign and Google will automatically strive to meet it. It also helps you avoid overspending on underperforming keywords that are not worthwhile.

Dynamic search ads can be highly impactful for the right business and the right campaign. Consider your industry and campaign needs before making the decision to experiment with dynamic search ads. Then, invest the time in choosing the correct dynamic ad targets to get the best results. Correct use of this feature could elevate your PPC campaigns to the next level.

There are several reasons why a landing page wouldn’t work. One of the reasons can be an unsuitable offer. Your hard work in creating irresistible expanded text ads will go down the drain if these ads are not supported by matching landing pages.

Therefore, it is crucial to optimize your landing pages. Make sure that they are not underwhelming and match in tone and design with the ad, so a user is impressed and goes through it.

The landing pages should be fine-tuned and consistent. If a visitor finds any inconsistency, there can be an expectation mismatch. As a result, they might get put off, leave your landing page unimpressed and go back to the search engine result pages. It is a marketer’s fiasco as you pay the advertisement platform to send these visitors to your landing page, only to bounce back as the landing page disappoints them.

A mismatched offer will not appeal to a visitor regardless of how powerful your ad copy is or how impressive your landing page design is. Make sure that your landing page carries an appealing offer along with some enticing benefits for your audience. It will push people to click on your call-to-action button. An attractive layout, typefaces, images, colors, and a natural person for chat support can be a big plus for an enhanced conversion rate.

The next most crucial step to ensure success with the above measures is to do A/B testing. It should be an ongoing process to hire a full-time guy for that. Regularly tweak your copy and design and cull the bad ones to see how the conversion rate soars.

4 Crazy-Effective PPC Landing Page Tips

We will not discuss these measures today that yield results in the long run. Instead, we will discuss four killer techniques and best practices for PPC landing pages that will help boost your conversion rate quickly. These are proven tips from the experts that work like magic.

1. Write Brief & Compelling Copy

People don’t read; they scan. So, make sure that you aren’t throwing an encyclopedia of information in front of a visitor. So, your ad copy should be compelling yet brief. Leverage bullet points to convey your message with more clarity.

Here are ten tips for writing an excellent ad copy.

• Show the customers how you can solve their problems.
• Use emotional triggers to generate sales (Fear, Anger, Excitement, Disgust & Love, etc.)
• Move away from features, focus on benefits (Comfortability, Faster approach, Effects, & Precision, etc.)
• Leverage FOMO (Fear of Missing Out, a deadline, etc.)
• Avoid generic and typical salesy language. Use specific calls to action.
• Use relevant keywords in your headline and description.
• Help the user decide within seconds.
• Keep your navigational funnel shorter and help users complete your CTA as quickly as possible.
• Use the power of suggestion. End your ad copy with persuasive but straightforward language.
• Do A/B testing of your ad copies and keep on testing.

2. Honeytrap Bots with “Honeypots”

Honeypots are used as software code snippets that you can embed into your landing page form to ward off unwanted spambots.

Sometimes, bots land up on your landing page when you expect to see leads and waste your precious time and money. The most common method to deal with such bots is to use CAPTCHA, which can badly impact user experience. Most people don’t get it correct the first time.

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So, while it's effective in keeping the spam away, it may also prevent otherwise serious prospects who might otherwise have converted easily.

How Does the Honeypot Technique Work?

Honeypots capitalize on the idiocy of the bots. For example, you can create a hidden field in addition to the actual field on your form. The aim is to trick the bots into filling this additional field too. Human prospects can't see that. So, when you receive leads, filter the ones that have completed the hidden field.

The code you can use on your PPC landing page looks like the one below.

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This code can create a hidden email field apart from the actual email field on your form. You should include a “display: none” CSS rule, as it will keep it hidden from the actual humans’ eyes.

You can also make your job easy and dive right into the place where leads land up if you use a WordPress plugin  Contact Form 7 Honeypot. Google Ads allows you to filter the IP addresses of these spammers forever.

You can exclude these IPs by navigating to the Settings tab in the campaign.

Then go to Advanced Settings>>IP Exclusions>>Manage IP Exclusions>>Edit

All you need to do is paste the list of IP addresses of these spammers into the given field. The upper limit of the bots you can flag for the exclusion is 500 in a campaign.

3. Manage Negative Reviews

Before we discuss it further, let’s understand the dynamics of customer reviews. The people who leave reviews on your website are either the most ecstatic or the ones who are incredibly frustrated with the overall experience. A tiny segment of highly delighted customers may not boost conversion.

What makes it worse is that it takes 12 positive customer experiences to make up for one unresolved negative experience.

The satisfied customers generally won’t leave any reviews. So the most visible reviews are most likely from frustrated customers. If you are paying for the ads, you can hurt your prospects by allowing unfiltered negative reviews on the landing page. These negative reviews might immediately change your customers’ decisions and send them back to the search engine results pages.

A prevalent technique to build trust on your PPC landing page is to curate social proof that showcases the excellent customer experience with your products or services. It’s the affirmation that every new customer needs. So, you can’t filter all reviews, but allowing all of these reviews unfiltered can devastate your marketing.

Remember, you are paying for every click in Pay Per Click ads, and allowing substandard reviews to remain on your page can be suicidal.

Many people tend to jump quickly and post a negative review even if they cannot understand something. People hardly contact businesses to resolve their issues or seek an explanation. When new customers happen to see these horror stories on your landing page, they leave your page to look for alternatives elsewhere.

Look at this positive review.

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But a few negative reviews might send the customer into a tizzy.

The negative reviews that you can see in the above screenshot form only 7% of the total Amazon reviews for the product “SAMSUNG Galaxy S20 FE 5G,” but they are enough to convince new visitors not to buy this product.

So, beware of posting unfiltered customer reviews where you decide to send the paid traffic. However, you can publish these reviews elsewhere, such as a separate testimonial page, and test it as a site link extension.

4. Create a Landing Page That Loads Quickly

Google loves pages that load quickly and reward them with higher rankings. The same is true for paid accounts and ad ranks. The account will not perform that well if it loads slowly. Furthermore, it will also increase its average CPC. If your website takes more than 3 seconds to load, most visitors will likely abandon it. It also decreases the trustworthiness of your site.

Improving the landing page speed shouldn’t be a one-time activity. Instead, you should make intelligent and subtle changes frequently. PageSpeed Insights is a tool you can use to check your page speed.

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Google will return the page speed score and the “how to fix links” and tweaks you can make to different elements to achieve blazing fast page speed.

However, you can first implement these alternatives.

1. Resize your images and optimize them for the web. You can use various free tools available online.
2. Limit of use of rich media (videos, HD images, gifs). You can also use Gzip, a software application for file compression.
3. Reduce the number of plugins you use
4. Optimize your code (Minimize CSS, JavaScript, and HTML)
5. Reduce page redirects

You can use Moz Pro to identify and fix page speed issues.

Pro Tip: You can create effective PPC landing pages through DashClicks’ white-label PPC services. This way, you can save the time and money you’d spend on hiring an additional PPC guy.

Conclusion

The four techniques mentioned above can drastically improve your landing page performance. Paid advertising can be risky if you aren’t cautious, and these small measures can change your game. Do you know any other technique that can improve landing pages quickly? Let’s know in the comments.

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Technology has empowered marketers in many ways. One of the best examples of technology-driven marketing solutions is the retargeting tools that enable a marketer to target the site visitors who visited the website but didn’t complete the purchase. What makes this tactic even more exciting and popular is that it is inexpensive to retarget. Moreover, you can expect a higher return on investment since you’re only targeting the people who have shown interest in your products.

This article will discuss the major types of retargeting that works and how to implement them.

What are Some of the Most Effective Retargeting Strategies?

The best way to retarget your website visitors is to display Facebook ads on their mobile browser. The three most powerful retargeting strategies to reinstate the visitors to your site are as follows:

1. Retargeting specific URL visits
2. Retargeting existing customers
3. Retargeting leads based on page engagement

Let’s dive into these three strategies separately.

1. Retargeting Specific Page Visits

The most prevalent method of retargeting is based on website visits in the past 90 days. However, it takes time and doesn’t work if you don’t add any filter to it. So, do it intelligently and don’t aim to target everyone who visits your website. To increase your conversion rate, target only those who show keen interest and are willing to buy.

So, how to choose that small group of audience you should focus on for retargeting?

To find those visitors, you need to trace their specific actions taken on your website. For example, if someone lands on your website through a blog post backlinks, they will only read the blog post and bounce away. Targeting such visitors is useless if your immediate goal is conversion. However, if someone comes to your website, reads your blog post, signs up for a newsletter, and also checks your products and services page before he leaves the website, then it reflects a strong buying intent.

This doesn’t mean the first type of visitor may not be your potential customer. However, even if we take them as prospects, they are more likely to be top of the funnel (TOFU) customers, who still need a lot of education, interactions, and nurturing before they convert.

Now how will you retarget both types of visitors?

If you show a lead magnet in a retargeting ad to the second type of visitor, it won’t make sense as they have already shared their contact details on the lead magnet form while visiting the website. Similarly, you cannot offer a free trial to the visitor who just read your blog post and went away because he may still not be aware of your product or services.

Such unplanned retargeting never yields any results, and it’s like targeting the wrong prospect with the wrong offer. Their stages in the buyer’s journey are pretty different.

The Ruskin Bond Ad

Check out this retargeting ad I received on my Facebook account:

You may notice how hyper-focused this ad is. This ad seems to be inspired by the web pages I visited while visiting Ruskin Bond’s website. Ruskin Bond is an Indian author of British descent.

The advertisers might have tracked my activity on the website to serve me with an ad focused on becoming a better writer.

This ad also emphasizes how this product can add value to my life. You should follow the same approach while creating retargeting campaigns.

Here are the two reasons why people don’t want to buy from you.

A. They are not ready to spend money on your product
B. They are not aware of how your product can add value to them

The above ad is the best example of the second reason.

This ad is targeted at a group of high intent buyers.

These targeted ads are flashed as soon as someone visits a website, including the pages that only the strong intent buyers visit.

Tip: Retargeting based on a specific URL or a landing-page-visits always works, and it is the best retargeting practice these days.

Facebook ads are highly effective and popular for most niches and products compared to Google Ads.

Here’s the complete procedure of creating effective retargeting ads on Facebook.

Open Facebook Business Suite. Facebook is known for regularly updating its platform, so instead of giving you the steps, I’ll suggest the path.

First, create a new custom audience.

You need to go to the Ad Manager from the “More Tools” section and create a new campaign. Enter your information and then select “Create a New Custom Audience.”

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Facebook is best known for its custom audience feature, and hence it can be the best retargeting strategy for a business. To make ads even more effective, Facebook offers diverse customization options for their campaigns. You can easily create a new custom audience from the drop-down menu.

Your marketing goal here is to attract website traffic which you can choose from the custom audience menu.

When you choose this audience type, you will be able to create lists of people who visited specific web pages on your website for laser-focused targeting.

The devil lies in the details. So, after creating lists, you can dive into other elements.

You can design a campaign for different objectives, such as promoting a webinar or driving traffic to a specific landing page. Hundreds of thousands of people regularly read about your product and see details on social media channels but never convert. Through retargeting, you can get them back. Here in this section, you can add the URL pages that include a specific word such as a product name, etc.

Facebook allows you to refine your retargeting ads according to options such as “device used” and “frequency.” Frequency is a crucial metric because it shows that the visitor is a ripe lead and needs a slight push to convert.

All you need to do is create ads that explain to your audience how they can use your product, save time, and add value to their lives.

It is one of the most effective remarketing strategies because the user is quite familiar with the product, and they are most likely to make the purchase if they are fully convinced the product will help them.

2. Retargeting Existing Customers

The second type of retargeting is aimed at unresponsive email subscribers. Over time, many of your email subscribers stop responding to your emails and buying from you. To convert them into active buyers, you need to share your engaging marketing messages with them.

Anybody familiar with email marketing will agree that over time new visitors join you, and old subscribers become unresponsive. However, it is easy to sell to your old subscribers because they have already purchased from you, and you don’t need to put in additional efforts to educate them about your products or services.

Sometimes your emails don’t even reach some of the subscribers because of the filters and network issues. In all such cases, this retargeting method can resurrect those unresponsive customers. It is incredibly cost-effective because such retargeting ads have a high CTR and a high degree of relevance.

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You may try to upsell your unresponsive customers as many companies such as AT&T and American Express are already implementing this strategy and have been quite successful in boosting their sales.

This strategy is beneficial for retailers such as clothing and apparel sellers. It is a harmless way of marketing to existing customers with your current offers. Here is how to set up these ads.

Go to AdWords or Facebook and then go to Facebook Ads Manager>>Audience Section>>Click Create an Audience.

You can create another custom audience from here. Select “Customer List” and upload your audience list.

If you see a green checkmark, you have done it. If a yellow exclamation sign appears, you need to manually update some entries.

You can directly import contacts from MailChimp, apply filters for old and current customers, and upload them on Facebook.

You need to sort your email list to make separate lists for unresponsive customers and old customers.

There is no point in wasting your advertising dollars on customers who are regularly buying from you. Instead, you should target the customers who don’t respond to your marketing emails and don’t convert.

You can try to bring them back to your products by sending messages like “we are missing you!” etc.

3. Lead Generation Ads Based on Page Engagement

If website-based retargeting doesn’t work, you can try lead generation ads-based targeting. “Lead Ads” is Facebook’s powerful lead generation tool. This type of retargeting uses form-based ads as lead magnets. The goal is to collect customer information.

Before we dive into how we can create such ads, let’s look at a few examples.

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As soon as you click the ad, it will take you to the lead generation form that looks like the one shown in the next column in the above table. Such ads don’t force you to leave the Facebook platform. As you know, most people come to Facebook to interact with their friends and family and don’t like to move away from the platform.

Lead form in the lead gen ads appears within the platform and doesn’t take the user offsite, making such ads immensely effective and less annoying. So, it works as a lead magnet that doesn’t interrupt the flow or habit of a social media user.

Suppose you retarget people with page engagement as a metric. In that case, you will get better results because these social media users are hyperactive and hyper-aware and are always on the lookout for new brands and products on Facebook.

Let’s dive into how to set up lead generation ads.

Create a custom audience>> Choose “Facebook Page” from sources>>

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From here, you get a wide range of options to choose from. You can try to be as specific as possible here.

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So, you can target visitors who perform any activity on your website or Facebook pages, such as clicking on a CTA, saving a page or post, or showing engagement with your Facebook post or ad.

After selecting the right metric, save this audience and create a new ad on Ads Manager.

Your goal is lead generation, so select the “Lead Generation” option and select your ad format. You can choose a single image or video for the purpose. Don’t opt for carousels when you are creating a lead generation ad. Now, you can edit the content on the ad.

Don’t forget to give some incentive in exchange for your customers’ email addresses.

You can offer an informative ebook, coupon, or a study or white paper to them, and they will happily fill out your form and click on a CTA button if there is a sound reason for doing that.

Don’t forget to edit your fields to match your needs according to the audience.

Make sure that the form questions are specific and designed to capture only the most crucial customer data. The idea is to take up only a few seconds of the visitors without annoying them.

Most marketers feel that Facebook’s page-based retargeting is the best way to drive visitors back to your site. It’s observed that the most engaged users use social media platforms differently than the average users.

Many specific psychographic customer segments are always searching for businesses and products that add value to their lives. Savvy marketers should take advantage of this fantastic feature of Facebook to convert those who showed interest in your pages or posts but didn’t convert for any reason.

Conclusion

Marketing is no more a simple phenomenon, and it can be an act of sheer folly on behalf of a marketer to assume that they can convert prospects on their very first visit. Since the sales funnel has become highly complex and lengthy, and your first-time visitors might not know who you are or how your product could help them, they are unlikely to make any purchase decision. In other words, they are not ready to buy from you.

Retargeting ads help bring those visitors closer to conversion. The more targeted these ads are, the more likely are users to make a purchase.

The most accurate way of retargeting is retargeting specific page visits. It will help you a lot in converting your site visitors. The second most effective way is to target unresponsive existing customers. If they haven’t bought anything from you in the past few months, send them a few enticing ads to boost sales.

In the end, you should run lead generation ads to pull in already engaged users. As emphasized above, your retargeting ads should be highly focused to drive significant results.

A sustainable PPC strategy is the difference between achieving your business objectives and failure. Paid advertising networks on Google, Bing, Facebook, and other platforms allow even small businesses to successfully drive conversions in a world where major brands generally dominate organic search rankings.

Whether you're a professional marketer or a business owner, simply signing up for a PPC account won't be enough to help you stay competitive. Take the time to get familiar with your platform of choice and use this guide to aid you in developing a sustainable PPC strategy that will push your conversions and profits to new levels.

1. Set a Defined Goal for Your New Campaign

Every paid advertising campaign that you invest in should have a defined goal before you begin. These goals depend on numerous factors including how new you are to digital marketing, whether or not you have an existing audience online, and what your plans are for expansion.

Establishing a well-defined goal for you and your team is the bedrock of any successful strategy. Understanding your objective helps you understand how you will need to engage with your audience and what type of content you should attempt to curate both in your ads and landing pages. Common reasons for running PPC campaigns are:

• Brand discovery and awareness
• Sales and conversions
• App downloads
• Remarketing

You are not necessarily limited to running one type of campaign at once. For example, you might utilize a discovery campaign to bring in first-time customers while using a more sales-focused campaign to capture conversions from those that have already expressed interest in buying. However, you will want to be sure not to mix these segments of your audience and confuse your messaging. If you've never used PPC platforms before, stick with one defined goal and attempt to gain mastery before taking on bigger challenges.

By defining your goal, you can now make smart decisions when moving forward with your PPC strategy. This brings us to our next step -

2. Align Your Goals with Audience Intent

You won’t get far with your PPC strategy if you’re attempting to achieve your goal by marketing to an audience that isn’t aligned with your efforts. Every customer interaction with a business can generally be summarized in several steps often referred to as the Buyer’s Journey:

• Awareness – The individual is just learning about your business and its products or services. They may have a problem that you may be able to solve, which leads to

• Interest – After learning about your brand, the individual may express interest in your products by visiting your landing pages or subscribing to a list to learn more. That interest in your solution to their problems leads to

• Desire – The individual may now be looking closely at your deals and comparing with competitors as you provide a legitimate solution to a real problem they’re facing. The desire for your product leads to

• Action – The individual has decided that they are ready to purchase with the brand that offers the best product/service and the best offer.

As you can see, where your audience is along this journey should dictate how you want to go about marketing to them. If an individual has only just discovered your brand during the awareness stage, you wouldn't want to jump right into the hard sell as you would during the action stage. You would want to provide the user with the opportunity to learn more about your services so that they can educate themselves to make a smart purchasing decision.

If you're a brand that's currently focused more on generating immediate sales and conversions, then you will want to create a PPC strategy that focuses on audiences that express a desire to engage or make a purchase.

After you align your goals with an audience that matches your intention, you need to know how to target those individuals directly. A great place to start is by bidding on the types of keywords that are pre-loaded with the audience intent that matches your campaign strategy.

3. Bid on the Right Types of Keywords

It's natural for a brand to want to rank for the most popular and most commonly searched keywords that relate to your industry. For example, an HVAC company would love to be the number one ranked result on Google for HVAC or HVAC services. However, these types of keywords are guaranteed to be highly competitive and therefore expensive, pricing out many smaller businesses.

However, you can still scoop up valuable keywords for your campaign by understanding the intent behind the search. There are generally three types of keywords entered into a search engine every day:

• Navigational – Expresses an intent to go to a defined location. The user may not remember a direct URL. This can include searching for brand names, products, services, or anything else related to a brand they may have in mind. These keywords are useful if your brand is already popular and well-defined.
• Informational – This type of keyword helps users find content that educates or informs them about a topic. These generally take the form of questions using words such as “where,” “when,” or “how.” The key here is that the intent is to learn, not to spend. Informational keywords are great for ranking educational content on your site that can promote awareness, but they are not the keywords you would pursue necessarily for chasing immediate sales.

• Transactional  – This type of keyword is loaded with the intent to purchase. A user might enter the words “buy” or “sale,” but may also search in terms of a product or service. Examples of this would look like “best local landscaping service” or “professional men’s watch.” These are deemed transactional as the keyword seems to imply that the user is already interested in purchasing that product or service.

Understanding the types of keywords and why users search for them is key in helping you to tailor a sustainable PPC strategy. Your focus should not just be to chase the most common keywords but to research keywords that fall under the type that aligns with both your campaign goals and the audience intent.

A discovery campaign focused on building brand awareness would prioritize informational keywords. Users are not at the action stage of the buyer's journey and simply wish to gain more information. You can then bid on informational keywords that your audience is using and ensure that your website or landing page has quality content that provides them with the resources they need. Users then feel rewarded for discovering valuable content, which then establishes your brand as an authority, and drives success for your PPC campaign.

Likewise, a conversion-driven campaign would highlight transactional keywords that users type when they're already committed to spending cash on a product or service. Your ads and landing pages should match the intent of these keywords and prioritize hard-selling your products or services with great offers that they can't turn away from.

Finally, you might also consider bidding for long-tail keywords for your PPC campaign strategy. Long-tail keywords are phrases that consist of three or more words and have a highly specific focus. Many new marketers will make the mistake of ignoring these keywords due to their low search volume. However, the hyper-focused intent behind using them makes them well-aligned with campaigns driven by conversions.

Because the user is motivated enough to highly-define their search, there is a great chance that they are also motivated to purchase if they discover your ad. Additionally, the low volume equates to a low bidding cost, making it a cheap, but potentially worthwhile investment to consider in your PPC strategy.

4. Utilize Analytics for Continuous Optimization

PPC campaigns are unique in that while they are paid, you only receive a charge whenever you receive clicks from your impressions. Whether you are using Facebook Ads, Google Ads, or another PPC platform, they want your campaign to perform otherwise they do not receive payment.

Because of this, your PPC platform of choice will provide a suite of analytical tools that you can use to track your campaigns in real-time. Both Google Ads and Facebook Ads will monitor countless metrics including click-through rate, clicks, impressions, cost-per-click, and much more. You can elevate your PPC strategy further by using tools such as Google Analytics, which will tell you everything you need to know about how a user spends time on your website or landing pages.

Utilizing these types of reports can tell you what keywords or channels your audience uses to find your brand. After arriving at your site, you can also track how long they spend on a page, how engaging your content is, and even information regarding the audience's demographics and interests. These are all powerful resources as this information is necessary to continuously refine your campaign and further improve your return on investment (ROI).

While certain tools like Google Analytics feature paid subscriptions, all of these platforms offer free versions that effectively provide all of the analytical information a business needs to run a successful PPC campaign. Social platforms with paid ad features will offer built-in analytic tools to help you optimize performance and ad spend automatically.

However, be aware that it can take weeks for your PPC campaign to gather enough information to take appropriate action. Making changes to your advertisement or landing page too soon into a campaign will disrupt the algorithm and cause the learning process to take that much longer. You must give your ads an appropriate amount of time before considering changes. After you've gathered enough data, you can begin A/B testing new variations of ads and begin to eliminate the ads that do not generate worthwhile results.

5. A/B Test Your Ads & Landing Pages

It's great to aim for a home run out of the gate, but results like that are anomalies when it comes to PPC campaigns. Most PPC strategies will account for the time it takes to test and refine the sales copy and appearance of your advertisements and landing pages.

With the help of your PPC and website analytics tools, you can gain an approximated idea of what type of content is performing well with your audience and which isn't. To gain more specific insight as to what your audience truly enjoys, you can begin to A/B test certain aspects of your campaign. A/B Testing allows you to present two variations of the same ad or website page to your audience.

Each page will feature similar content but feature a slightly different URL for easy distinction. Your PPC platform will then direct new traffic to either variation depending on the split that you designate (usually 50/50). As users interact with both page variations, the algorithm will gather analytic data and automatically push traffic to the page variation that performs the best. After you gather enough data to decide, you can eliminate the poor-performing variation from your campaign.

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Common things that you will want to A/B test with a PPC campaign include the ad copy, images, videos, headlines, call-to-actions, or the sales copy itself on the landing page. Your first landing page draft may be filled with excellent, informative copy, but A/B testing may prove that your particular audience is more receptive to a succinct, direct sales approach. Similarly, recording a 1-2 minute video and uploading it can often do more in driving conversions than 2,000 words of content.

A/B testing is not a one-and-done step and should be continuously employed to gather further insights about your audience. The more informed your team is about your target audience, the better you will be able to refine your campaigns and create a sustainable PPC strategy for all campaigns moving forward.

6. Use the Right Network to Reach the Right Audience

There are several types of PPC ads on different networks. Choosing the right type of advertisement to employ is another step to helping you better connect with the right audience.

A. Search Ads

The first type of advertisement is a search ad. Users will bid with competitors for certain keywords that will return their domain as an advertised result on search engine results pages (SERPS). The bidding competition ultimately determines the price you pay any time your ad gets a click.

A search ad is most effective for audiences that are already at the buying stage of their journey. If the user is willing to click on a paid business ad when performing a search, they're likely looking for a high-quality brand that can help them solve a problem. If you're looking to drive conversions with your campaign, search ads are the way to go.

Take advantage of your ad space to demonstrate brand authority, give direct information about what you wish to sell, and provide a high-quality image of the product or service.

B. Display Ads

Display ads are located on a different network than search ads and are great for generating general brand awareness. A display ad can be on any website on the internet that opts into Google's display network. Your ads will only appear on screen whenever the user meets a variety of targeting parameters that you designate.

Because display ads focus more on building awareness, they're not necessarily the best suited for driving immediate conversions. You should expect to spend more and settle in for a longer campaign cycle with the benefit that your brand can be seen by users all over the internet. After building more brand awareness, you can shift your campaign focus to more aggressively pursue actual sales.

C. Shopping Ads

Shopping ads are similar to search ads in that they highly target those who are motivated to purchase a product. This is highly popular among e-commerce brands and is a highly effective way of securing conversions from online shoppers.

Using Google's Merchant Center, you can upload your products including images, pricing, and description. You can set targeting parameters to target only those users that express interest as well as qualifying income. Because users get a direct visual of the product and the necessary information, shopping ads have extremely high clickthrough rates when compared to other ad types.

Choosing the right type of advertisement to run falls in line with everything outlined in this article thus far. Every decision you make regarding your PPC strategy should align your goals with your audience's intent. Because we outlined our goal as our very first step, choosing the right type of ad network to use should be simple whether you're looking to boost your brand awareness or drive immediate sales.

7. Remarket to Those That Engage with Your Content

Remarketing is an additional type of PPC campaign that allows you to re-engage with users that abandoned the sales journey before converting.

The traditional buyer's journey was thought of as a funnel. The top of the funnel is the widest to grab as many potential buyers as possible. As the sale process continued, the funnel would filter out less-qualified buyers until you're left with only the most worthwhile prospects. However, the sales journey seems to be much less direct, especially with modern changes in online shopping.

It's difficult, if not impossible, for us to know the exact motivations of a user when visiting a website or landing page. However, we can gauge an approximation by examining when a user stopped engaging with our advertisement.

As an example, we will say that a new user visited your page, added an item to their cart, but never followed through with the checkout process. We can assume that they must have an interest in the product, but maybe hesitated when it came to the pricing, shipping, or some other part of actually making the purchase. Our next sales pitch should naturally be different than if we were approaching someone that never heard of the brand before. This is why we utilize remarketing.

Utilize your analytics and metrics to determine how your audience interacts with your content and which stage of the sales process is causing you to lose them. This allows you to hyperfocus your new advertisements to better suit their needs and secure the conversion. A great way for you to do this is by setting up micro-conversions to track along the way.

8. Set Up Micro-Conversions to Gauge the Effectiveness of Your Strategy

While the end goal for every business is to secure a sale or a conversion, you can benefit yourself by establishing smaller goals to keep track of along the way. Let's look at an example of what a typical buyer's journey might look like after clicking on one of your advertisements:

Read About the Product > Fill Out a Form to Gain Promotional Discount > Add Product to Cart > Enter Billing Information > Complete Purchase

While the primary conversion is the purchase, we can designate several of these steps as a micro-conversion to track our successes. If a user makes it past the form step, we still are better off as we managed to obtain valuable contact information as a result of our advertisement. You can then utilize their contact information and general interest in your product to add them to your list for a remarketing campaign.

Understanding what micro-conversions have higher rates of success can also help you to take a closer look at what parts of your PPC strategy require optimization. If your audience is not completing your form, then you need to improve your on-page content or make the form simpler to fill out. If the user is adding the product to their cart, but not completing the purchase, you may need to sweeten the deal, adjust pricing, or improve the checkout process in some way.

Creating micro-conversions as separate goals is invaluable for helping you to both improve your existing campaigns and to better prepare for future remarketing campaigns. The better you can understand the behaviors and thoughts of your audience, the better chance you have at creating a sustainable PPC strategy that you can lean on for future sales.

9. Build Lookalike Audiences

Finally, be sure to leverage all of the valuable data you've collected about your audience to create lookalike audiences. A lookalike audience is a brand-new audience that demonstrates the same behaviors, interests, and search habits as your existing audience that led to conversions.

Taking advantage of lookalike audiences gives you a leg up on all future PPC campaign efforts as you already have an idea of buyer wants and needs, based upon previous experiences. This saves you valuable time and campaign funds by taking advantage of all the testing and analysis you've done previously. Giving yourself every advantage is exactly how you can develop a sustainable PPC strategy in the competitive marketing world online.

Platforms like Facebook and Google make it extremely easy and convenient to create lookalike audiences. Again, it is in their interest for you to be a successful client as you only pay when audiences engage. By helping you to engage with new customers that previous research proves to be highly qualified, you should find your lookalike audiences to be high-converting users from a much earlier point than when you first began marketing with PPC.

Conclusion: A Sustainable PPC Strategy Aligns with Customer Intention

The key takeaway for developing a sustainable PPC strategy is to employ tactics and tools that align with audience intent indicated by their web browsing behaviors. Every action a user takes including the type of keyword they use to search can inform you whether they simply wish to educate themselves or if they're ready to purchase.

By establishing a clearly defined campaign goal and aligning that with your audience intent, you can begin to choose the campaign type that is best suited for that purpose. You can then use your understanding of your audience to use your budget effectively and bid on the keywords best suited for your business goals.

After building out your initial campaign, leverage all of the powerful analytical tools at your disposal. It is easier than ever to instantly gather all of the traffic data you could ever need to optimize and improve your campaign performance. You can use that analytical data to A/B test your ad copy, landing pages, and more. You can also set up micro-conversion goals to better understand the behaviors of your audience members.

Finally, be sure to leverage all of the hard work and research you've done thus far to give yourself up a leg up in future efforts. Lookalike audiences allow you to utilize your data to begin marketing to high-value prospects. This continuous optimization and improvement are what you need to develop a sustainable PPC strategy moving forward.

When you talk of paid ads, business owners and marketers track metrics such as quality score, cost per click (CPC), and click-through rate (CTR). However, these metrics do not tell you everything.

If you have a high PPC conversion rate but do not have strong overall revenue, the problem may not be with your ad. It could be that your customers have decided to leave your business.

A metric that can help you in this regard is the PPC churn rate. Your PPC churn rate is defined as the total number of people who convert through paid ads but decided to end the relationship after buying or subscribing to your service or product.

Your PPC churn rate looks particularly at the customers who get converted from paid ads from platforms like Google ads.

Why Should You Check PPC Churn Rate?

Most PPC metrics depict how well your ads persuade people to purchase. For instance, conversion rates show how often individuals actually buy from your paid ads.

But, these metrics do not tell you a lot of things, such as:

1. Are customers unhappy with your products or service?
2. Does your ad focus on features your customers care about the most?
3. How well does your onboarding process works?

Some of the things your PPC churn rate can tell you are:

• If your customer service isn’t good
• If you have a confusing documentation
• How well your onboarding process works
• Whether the expectations of customers match your service or product
• Whether your competitors provide a feature that you do not

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All in all, you should care about the PPC churn rate because it can tell you a lot about your business. If you are not paying attention to why customers are leaving and in what numbers, you could simply be wasting away valuable ad spend on customers who won't stay with you.

How to Calculate Your PPC Churn Rate?

To calculate your PPC churn rate, here are the two things you should know:

1. The number of customers who signed up from your PPC ads.
2. The number of customers from paid ads you lost by the month’s end.

The formula to use for calculating churn rate is:

For instance, let the number of customers of your business who converted from PPC ads at the start of the month be 100. Suppose your business lost 32 of those customers. Now, your PPC churn rate will be:

(32/100) x100 = 32%

Strategies To Help You Lower Your PPC Churn Rate

If you calculate your PPC churn rate and get disappointing churn rate results, you must know different ways in which you can improve them.

Let's discuss them one by one:

Identifying Why Your PPC Churn Rate Is Higher

If you get a high PPC churn rate, then the first step that you need to take is to identify the reason for its higher value. This can pose quite a challenge as there is not an easy answer for this.

Begin by looking at things such as:

• Do you give documentation?
• Do you have outdated software?
• Are there any problems with your product’s quality?
• Do you have a customer service strategy?
• Does your competitor offer a better solution or feature?
• How is your onboarding process?

To find the cause, you can also perform UX testing and competitive analysis. Customer reviews can also point out where your customers seem to struggle.

If you can find what is causing a high churn rate, you can definitely take steps to lower it. But, if the cause still is not clear, there are some other strategies you can follow.

How To Lower PPC Churn Rate With the Help Of Customer Loyalty?

One of the best ways to decrease the churn rate is to ensure your customers are satisfied and happy. Some ways to improve customer loyalty are:

1. Provide Loyalty Rewards

Try to foster a bond between your business and your customers by rewarding long-time customers. For instance, you can offer high-value customers a dedicated customer support line, early access to new features, and more.

2. Create a Community

Creating a community can provide you with multiple advantages. One of the most significant benefits you get when you build a community is that it serves as a medium to interact with your customers. Creating a community also helps drive user-generated content, which is useful in your marketing efforts.

Create a place on platforms such as Slack, Reddit, and Facebook where your customers are able to create new friendships, get some valuable tips, and get a chance to interact with your team.

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3. Focus on Customer Service

Poor customer service is one of the top reasons customers leave. Ensure that your customers don't have to read laboriously through lengthy, terrible documentation to know how to use your service or tool. Make a video documentation or craft an easy-to-use FAQ. Also, think about using a chatbot to deliver timely customer service.

4. Make it Easy For Your Customers

Always offer a convenient experience to your customers. They should be able to make a purchase easily, get the required information, and conveniently navigate your website. Doing so improves your customer loyalty as they can quickly get what they need.

5. Attach A Cancellation Survey When People Choose To Cancel

Cancellation surveys are the same as employee exit interviews in a company. In an exit interview, you are asked why you are leaving the company and what steps the company can take to improve. This way, the company gets honest feedback about things such as management decisions and work culture.

Cancellation surveys are created with the same purpose. Knowing why customers aren't sticking around gives you a chance to improve and prevents you from losing future customers.

When a person goes to cancel, attach a cancellation survey with just a handful of questions. For instance, when the person chooses cancel, a question box can appear and ask the person the reasons for leaving.

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Tip: Ensure that the cancellation survey is easy to complete and offers multiple-choice questions. Refrain from giving too many choices as the person can feel overwhelmed and click away. Provide choices such as too expensive and no longer require the service. Also, create an other option along with an answer box for customers who wish to write detailed feedback.

6. Create a Smooth Onboarding Process

Paid ads may persuade a customer to convert, but your onboarding process can decide how the customer feels about your business. Make sure your onboarding process is smooth. If individuals are confused regarding how to set up or use your service, you have a problem. If customers can't fathom how to use certain features, your service or product may not provide them any value.

Some ways in which you can improve the process of onboarding are:

• Make the entire process easy for your customers: Make your documents in a way that your customers easily understand. Also, do not forget to label them.
• Ask your customer’s preferred contact method:  Ask their preferred contact method. Some customers prefer the phone while others may prefer email. Also, as your customers may live in different time zones, ensure you know when to contact them.
• Provide tips: Make it a point to let your customers know how to make the most of your product or tool. For this, you can create an automated email campaign that offers tips and tutorials.
• Only ask for information you require: Some information is essential to ask, like a customer’s email address and language preference. But, think before asking for some other information from them such as a physical address, company name, etc. Doing so is important because you don’t want to annoy your customers.
• Don’t Rush It: You may want to explain how amazing your service or tool is right away. But, introducing too many features at the same time can overwhelm your customers. Instead, you can use spaced-out emails and triggered popup boxes to talk about the features over time. Begin by engaging your customers and then tell them about the extra features when they are at a stage where they want to learn more.

Tip: Make it a point to check your process of onboarding once every few months. This way, you can modify the things that aren’t working successfully.

7. Make It Easy For Them to Contact You

Making customer service a priority helps in reducing your PPC churn rate. Customers are more willing to cancel if they struggle to reach your customer support.

Begin by replying quickly to posts and messages on paid ads. For instance, you ran a paid ad on Facebook for one of your products. Now, ensure that you respond to the requests and questions from customers in the comments.

When you respond, customers get the information they require. They also start to trust you more.

Some more tips that you can follow are:

• Ensure that your contact information is clearly shown on your website and important landing pages.
• In your PPC ad, provide the phone number or email address of your customer service.
• Put in place a chatbot to give answers to questions that are frequently asked.

If customers know they can rely on you to help them and they can easily contact you, there is a low chance they will cancel your service or product.

Wrapping It Up

If your churn rate is high, start by figuring out why. Remember, your customers may want to leave for a number of reasons. Next, try to remain focused on customer loyalty. This means you need to create a smooth onboarding process and make it easy for customers to get in touch with you. Finally, ask the leaving customers the reason they don't want to stick around anymore.

Note: If you need help with managing your client's PPC Campaigns, DashClicks' White Label Dashboard can help you. If you are an agency that wants a personal white label dashboard for PPC clients and is looking to manage things using automation, you can check out DashClicks' White Label PPC. Sign up for the platform today. It's completely free!